Refund and Cancellation Policy

1. Cancelling

• Cancel any time in Settings → Account and usage, in two clicks. No email, call or form needed, and no offers to talk you out of it.
• Your plan stays active until the end of the period you have paid for, then moves to the free plan.
• Nothing you built is deleted when you cancel. Free plan limits apply from then on.
• Paid plans renew automatically at the end of each period until you cancel. Before you pay you will see the price, the billing period and the renewal terms, and tick a box to agree to them. We email a confirmation after you subscribe, a reminder 15 to 30 days before an annual plan renews, and a reminder 3 days before a free trial turns into a paid plan.

2. Refunds

• 14 days, first payment: if you are not happy, ask within 14 days of your first payment and we will refund it in full. No questions asked.
• Monthly plans after that: no refunds for part of a month. Cancel and you keep access until the month ends, and you are not charged again.
• If we charge you by mistake, or the service is unavailable for a long period through our fault, we will refund the affected amount.

3. Annual plans

If you cancel an annual plan within 30 days of paying for it (first year or a renewal), we refund the unused months, prorated. After 30 days, the plan runs to the end of the year and is not renewed.

4. Price changes

We will email you at least 30 days before a price change applies to you. It takes effect at your next renewal after that notice, and you can cancel before then.

5. How refunds are paid

Refunds go back to the original payment method, usually within 5 to 10 business days of our approving them, depending on your bank or card provider.

6. EU and UK customers

If you are a consumer in the EU or UK, you have a legal right to withdraw from a purchase within 14 days. Because FlowProofs starts working as soon as you subscribe, we ask you to agree to that at checkout; our 14-day refund above gives you at least the same protection whatever the law says, so just ask within 14 days.

7. Contact

To ask for a refund or with any billing question, write to hello@flowproofs.com from your account’s email address, or use the contact form.